For any business After sales service is the most important thing and this is more true when question comes to purchasing of a software or a service. For service Industries it is widely known as Support and not after sales service. An user of a software always requires support in many cases no matter how well he is experienced or intelligent.
It is undoubtedly crystal clear that only genuine users of a software can get free and authentic support which a hacker or cracker can never expect. A hacker has to seek for support in a secret way with a feeling of guilty of doing something wrong and so can’t ask the vendor of the software/authorised Service partner of the vendor company. It is same thing like consulting some unqualified doctor for some of your health problem and it is needless to explain you the risk of the same.
If you are a genuine user of Tally.erp 9, than you can get free support on your Tally.erp 9 related problem or some procedure like how to enable TDS/excise/service tax etc. You can raise a support ticket in favor of any Tally service provider of your choice through out the country and you will definitely get a response. However if you are not a genuine user of a software, one day you find yourself hanging around to look for support here and there in some secret way.
However you can not expect that the software vendor company or the Service partner teach you your day-to-day accounting! It is expected from a buyer that he/she should have some legal/accounting knowledge before using a software. Software companies are not there to teach you the legal or accounting principles. If you are not sure for accounting/legal compliance, than you should Tally academy professional courses or can join our premium membership
I have seen so many queries like ” sir please send me chart of account for a project company, or send me all entries of branch accounting etc…. This is childish request and something like going to a clothing merchant than requesting him to deliver you all the sizes of clothes from zero to largest and you will select whatever fit to you!
If you have to ask such kind of queries than I would suggest you to resign from your job as you are just playing with the books of account of the company and you are definitely not eligible to do accounting. No one will help you for your such unrealistic query. I would feel pity for the business units who employ such unqualified people to keep up their account. Not knowing something is not your fault however you need to know how to present your query in a decent way even if you really don’t know ABC of Account.
I have seen many people are posting queries here without using some common sense. and I don’t want to deal with such kind of time-wasting stuff. Let me explain how to ask for support!
Sometimes, ago, some one from a reputed company requested me to send him all the entries related to branch accounting!!! how horrible. This kind of questions from a person working in an accounting department create doubts in my mind for the capability of the management of such company. However we can not expect every one to be intelligent yet, I expect a question or the query to be posted in a meaningful and decent way than I would definitely help the person.
Suppose, If I don’t know anything about branch accounting and I want to know how to keep up branch than I would ask some one in the below way.
” Hello My name is xyz and I am working with ABC company….
We are using Tally.erp 9 Serial number xxxxxxx, release 1.2, stat version 128,
We have a head office at city A and a branch office in City B
Now my query is that our Head office had sent us goods to us on against Form F than how I can post it in Tally ?
My further question is that we have issued a cheque of Rs. 30,000 on date 3rd January, 2010 to supplier X on behalf of our HO, than how I can post it into Tally ? ”
This kind of query will give a complete idea to me what is your need and how It can be solve and above all, I will have a great respect for your common sense for raising the query in a decent and meaningful way. I will really help all such queries.
So, guys if you need the free support than first of all, don’t forget to mention your Name, Company name
than your Tally serial number and the release etc. Be sure, your Tally serial number and your company name never be published on the site by us.We keep it secret and use if only for our ad ministerial purpose as well as to give our feedback to Tally Solutions Pvt Ltd for the types of queries a Tally user face and any possible improvement, fixing bug in the software etc.
Further give as much details as you can rather asking in one liner ” I am facing problem in TDS ” you can ask it in ” when I try to deduct TDS for supplier xyz, for Rs. 450000 k, It does not calculate TDS automatically ” If you don’t have enough time to ask properly than This is a not a right place for you to post your query. You may search Google, Bing and yahoo and no need to waste mine and your time.
but if you posting your query in the way, I have explained than you are most welcome here. You may also post your query in favor of I vision Infotech
If you wish to buy tally products from us, than you can buy it online www.tallynine.com/buy